Terms of service

TERMS OF SERVICE

Last updated: 18th of March 2026

OVERVIEW

Welcome to Ayazure.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services (the "Services").

Ayazure is operated by:

Wachira Bonnewyn
Vossenplein 39
1000 Brussels
Belgium
VAT: BE1034682964
Email: customer@ayazure.com

Our store is hosted by Shopify, which enables us to provide the Services to you.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy and Refund Policy. If you do not agree, you must not use our Services.

  1. ELIGIBILITY

You must be at least 18 years old or have the consent of a parent or legal guardian to use our Services.

  1. USE OF SERVICES

You agree to use the Services only for lawful purposes and in compliance with applicable laws.

You must not:

  • Use the Services for fraudulent or unlawful purposes

  • Interfere with or disrupt the Services

  • Attempt unauthorized access to our systems

  • Use bots, scraping tools, or automated systems without permission

We reserve the right to refuse service, cancel orders, or terminate access if these Terms are violated.

  1. PRODUCTS

We make reasonable efforts to ensure product descriptions and images are accurate.

However:

  • Product appearance may vary depending on your device

  • Minor differences do not constitute defects

  • Products (especially skincare and supplements) should be used according to instructions

We do not guarantee that results from using our products will meet individual expectations.

  1. ORDERS

By placing an order, you make an offer to purchase.

A contract is formed only when we confirm acceptance of your order.

We reserve the right to refuse or cancel any order, including in cases of:

  • Suspected fraud or abuse

  • Errors in pricing or product information

  • Unavailability of products

  1. PRICES AND PAYMENT

All prices are in EUR and include VAT unless stated otherwise.

Shipping costs are shown at checkout.

You agree to provide accurate billing and payment information.

  1. SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

For consumers within the European Union:

  • Risk transfers to you only upon physical receipt of the goods

We are not responsible for delays caused by carriers or circumstances beyond our control.

  1. RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.

Conditions are detailed in our Refund Policy.

  1. RETURNS AND REFUNDS

Returns are governed by our Refund Policy.

This includes important restrictions on opened, used, or hygiene-sensitive products such as skincare and supplements.

This does not affect your statutory rights.

  1. LEGAL GUARANTEE

Consumers in the European Union benefit from a 2-year legal guarantee of conformity.

You are entitled to remedies such as repair, replacement, or refund if goods are defective or not as described.

  1. INTELLECTUAL PROPERTY

All content on the Services is owned by Ayazure or its licensors.

You may not copy, reproduce, or use any content without written permission.

  1. THIRD-PARTY SERVICES

We are not responsible for third-party websites or services linked from our site.

Use them at your own risk.

  1. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

All purchases are made directly with Ayazure. Shopify is not responsible for transactions or disputes.

  1. FEEDBACK

Any feedback you provide may be used by us without restriction or compensation.

  1. DISCLAIMER

Nothing in these Terms limits your rights under applicable consumer law.

Products and Services are provided "as is" to the extent permitted by law.

  1. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability where prohibited by law.

To the maximum extent permitted, our liability is limited to the amount paid for the product giving rise to the claim.

  1. FRAUD PREVENTION AND ORDER SECURITY

We reserve the right to refuse, cancel, or limit any order suspected of fraud, unauthorized activity, or abuse.

We may request additional verification before processing an order.

  1. CHARGEBACK AND DISPUTE POLICY

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

  • Suspend or terminate your account

  • Refuse future orders

  • Provide evidence to payment providers to contest the chargeback

We encourage customers to contact us first to resolve any issues.

  1. ABUSE OF RETURNS

We reserve the right to refuse returns, refunds, or future orders if we detect patterns of abuse, including:

  • Excessive returns

  • Use of products before return

  • Attempting to return opened or non-returnable items

  1. TERMINATION

We may terminate or suspend access to the Services at any time if you breach these Terms.

  1. GOVERNING LAW

These Terms are governed by the laws of Belgium.

If you are an EU consumer, you also benefit from mandatory protections under the laws of your country of residence.

Disputes shall be handled by the competent courts of Belgium unless otherwise required by law.

  1. CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services constitutes acceptance of any updates.

  1. CONTACT

For questions, contact:

customer@ayazure.com